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A well-loved Fast Food Franchise is looking for an experienced IT Support Technician with their own reliable car and a minimum of 3 years relevant experience

RESPONSIBILITIES

• Configure, troubleshoot, isolate and resolve all store related IT issues including desktop hardware and software, printers, scanners and other hardware essentials for restaurants
• Perform troubleshooting to diagnose and resolve problems at store level (Repair and replace parts)
• Develop and maintain local networks in ways that optimizes store performance
• Ensure security and privacy of networks and computer systems
• Communicate directly with Managers and Restaurant staff via phone, e-mail and perform remote diagnostics to identify and resolve IT related queries
• Work independently to troubleshoot all support requests and follow escalation policies
• Responsible for ensuring all company stipulated software and tools are correctly installed and maintained with the correct versions applied
• Responsible for setting up workstations with computers and computer hardware build ups
• Responsible for ensuring Restaurant workstations are functioning properly and are well maintained
• Responsible for all IT related matters including the Installing and configuring workstations for new and renovated Restaurants
• Provide appropriate information and support in connection with IT issues, such as equipment failure or breakdowns to Area Managers and Restaurant staff
• Troubleshoot and resolve all IT related store issues including desktop hardware and software, printers, scanners and other hardware essentials for restaurants
• Offering off- site IT support as a first line of call for Restaurants either through telephonic assistance and/or travelling to restaurants to assist with the resolution of store queries(Hardware, Software including POS, GAAP/Micros or similar)
• Maintain IT systems( Windows 7/10 as well as Microsoft Office applications) in restaurant in order to maximize store operations
• Do networking in restaurants if and when required
• Organize and schedule upgrades and maintenance in order not to have an adverse effect on restaurant operations
• Prepare and conduct in store training sessions (general hardware/software training) where requested by Operations
• Participate in testing , documentation and implementation of assigned projects when necessary
• Available for IT standby (during weekends and public holidays)
• Troubleshoot all POS related queries including food and paper and pro-actively address any challenges with operations
• Conduct POS training at store level
• Proactively work with operations in solutions on IT systems at store level – this includes reporting , checklists as well as feedback reports from Area Manager meetings

REQUIREMENTS

• MUST HAVE own reliable car

• Grade 12
• Relevant IT qualification is preferred (Example - A+, N+, MCSA, MCSE, etc)
• Must have a minimum of 3 to 5 years IT Support experience – If you do not have a minimum of 3 years IT Support experience you will NOT be considered
• Strong working knowledge of Microsoft based operating systems - example Windows 7, 8, 10, Server 2003, Server 2008, Server 2012

• Knowledge of IP Networking and Protocols e.g. HTTP , FTP, DNS, WINS
• Understanding of network services e.g. email , internet, firewall , proxy
• Detailed knowledge of computer hardware (Example - Desktops, laptops and components)
• Above average knowledge of applications (Example - Office 2010/2013, Internet Explorer)

• Good problem solving, attention to detail and team work capabilities
• Ability to use own initiative and work independently
• SA citizens only