Job Summary
Introduction
A medical device company situated in Pretoria East is seeking to employ an experienced General Manager with a minimum of 5 years experience to become an integral part of their team.
Job Purpose
- Holistic team management.
- Operations management within division in line with Executive strategy.
- Product management and oversight on strategy, market and focus of products as well as brand and product cohesion.
- Resource management, assignment and tracking in line with approved budgets.
- Systems integrity and scalable systems design and implementation.
- Coordination on strategy with Executives.
- Key client management
- Driving revenue growth
- Responsible for compliance
- Division culture and HR management within the larger company structure.
Qualifications and Experience Required
Minimum education (essential):
Industrial Engineering BEng Degree or BCom Degree
Minimum education (desirable):
Business Management or similar
Minimum applicable experience (years):
5 years
Required nature of experience:
Operations management and business analysis in a technological, SaaS, HaaS or systems-based company.
Skills and Knowledge
(essential):
Operations management
Team management
Technical skills to lead the development strategy for a Systems team
Process design and optimisation
Budgets, forecasts and financial management of department
Strategic development, decision-making and forward planning
Skills and Knowledge
(desirable):
Consumer engagement (UI and UX, post-market surveillance)
Analytics and Data analysis
Compliance audits (ISO certification or similar)
Experience in a Call Centre operations
Key Performance Areas
Strategic
25%
- Develop strategy plans by studying technological and financial opportunities; presenting assumptions; recommending objectives.
- Stay up to date with industry trends and occurrences, and use this information to strategically inform Division plans and products.
- Build and maintain company image by collaborating with customers, government, community organisations and employees; enforcing ethical business practices.
- Accomplish subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections.
- Maintain quality of service by establishing and enforcing organisation standards.
- Establish, manage and maintain data analytics and reporting for the division.
Operational Management
30%
- Oversee daily operations of the Division, looking for opportunities for continuous improvement.
- Ensure the development of tactical programs to pursue targeted goals and objectives.
- Evaluate and decide upon key investments in equipment, infrastructure, and talent.
- Communicate strategy and results to the unit's employees.
- Report key results to relevant stakeholders.
- Coordinate efforts by establishing procurement, production, marketing, field and technical services and practices.
- Coordinate efforts by establishing procurement, production, marketing, field and technical services and practices.
- Key client management and relationship building and oversight for the Division.
- Evaluate and decide upon key investments in equipment, infrastructure, and talent.
- Report key results to relevant stakeholders and Executives.
- Communicate strategy and results to the Division's employees.
- Drive transparent and comprehensive data analytics implementation for the Division.
- Manage quality, budget and approvals for procurement.
- Manage procurement within the Division.
- Manage supply chain and logistics within the Division, for all international operations.
Division & Team Management
35%
- Holistic team management to ensure healthy team culture (physical, emotional and professional safety)
- Ensure team and self development in terms of continuous learning, expertise development and innovation.
- Monitor and encourage team performance, ensuring best use of resources.
- Increase Division’s effectiveness with the following:
- Recruitment, selection and orientation;
- Training, coaching, and counselling
Disciplinary matters;
- Communicate values, strategies, and objectives;
- Assign accountabilities and plan. Monitor and appraise job results;
- Develop incentives within provided budget;
- Develop a climate for offering information and opinions;
- Providing educational opportunities.
- Manage team’s budget and track actuals in coordination with Finance.
- Ensure effective team communication and adherence to hearX company policies.
- Ensure completeness and accuracy of completed work product by commenting on and signing off on such work product.
- Manage key clients with integrity and excellence.
- Maintain strict management confidentiality in terms of knowledge of HR details and Executive decisions and data.
- Manage and increase team efficiency and output.
Quality Management
10%
- Ensure conformity of products to product requirements in terms of the company's' objectives
- Maintain records as required by QMS.
- Create and present required information in line with Quarterly Management Reviews and QMS process adherence.
- Ensuring CAPA quality and closure times.
- Ensuring Division’s compliance to the QMS and associated processes
- Upholding of ethical and legislative requirements.
- Ensure that systems and processes within the Division unit are HIPAA and GDPR compliant.
Strategic
25%
- Develop strategy plans by studying technological and financial opportunities; presenting assumptions; recommending objectives.
- Stay up to date with industry trends and occurrences, and use this information to strategically inform Division plans and products.
- Build and maintain company image by collaborating with customers, government, community organisations and employees; enforcing ethical business practices.
- Accomplish subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections.
- Maintain quality of service by establishing and enforcing organisation standards.
- Establish, manage and maintain data analytics and reporting for the division.
Salary
Market related with 13th cheque and pension fund contribution
