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Introduction
A medical device company situated in Pretoria East and specialising in hearing aid applications is seeking to employ a Audiologist with 2 - 5 years' experience within a similar role to become part of their team.
Job purpose
Hearing Expert’s will provide high quality counselling and remote care to a hearing care programme being provisioned to service the market in the United States. They will ensure that clients understand the effects of hearing loss, and counsel them through the options available to them in terms of hearing care.
Once a client of the Hearing Aid company, the client will be assisted remotely via video and voice calls, with the Hearing Expert troubleshooting issues with hearing aids remotely, and making suggested changes and tweaks to the settings and functioning of the hearing aids for the client.
Requirements
Required nature of experience:
? Sale and fitment of hearing aids
? Troubleshooting regarding hearing aid client experience
? Fine tuning of hearing aid settings
? Customer relations and relationship management
? Technical support (hearing aids and apps connected to hearing aids)
? Administration and client record management
? Working within a digital environment
Skills and Knowledge
? Telephonic sales experience and high conversion rates
? Excellent English skills
? Conflict management
? Excellent communication ability and oratorship
The following experience would be advantageous:
? Working in a call centre or in sales
? CRM system (Salesforce in particular) experience
? Ease of use with video calling
? Cold Calling experience
Other:
? Working hours from 16:00 - 03:00
? Working shifts, four working days on, one working day off
? Monday to Friday
Salary:
R 20 000 - R28 000
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