To ensure customer satisfaction by assisting the customer and property to plan out, confirm bookings and process payments where necessary according to the standards laid down by the company.
Qualification
Grade 12
Relevant hospitality diploma would be beneficial
Experience
1-2- years relevant Front of House or related experience
2 years’ solid customer service and administrative experience
Apex experience would be beneficial
KPA’s
Front of House Operations
Reservation and Finance Administration
Staff and General Administration
Customer Service
Soft Skills
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration— Knowledge of business and management principles involved in planning, resource allocation, leadership, and coordination of people and resources.
Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Time Management — Managing one's own time effectively.
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.