The Technical Support Specialist will provide functional and technical support in terms of the user experience. The role will require the candidate to deal with client queries and interacting with them to resolve these either through education, assistance, or internal escalation to the relevant departments. The candidate would be required to work to deadlines, possess good communication, systems skills, a good understanding of IT and to have a positive approach to problem-solving with a keen eye for detail.
Deal with general inquiries such as password resets and assisting users with login issues.
? Investigating technical issues as and when they arise and liaise with the IT development and support teams for resolution
? Manage user creation and user roles ensuring all users view the correct accounts and have the correct permissions
? Ensure due diligence and client confidentiality requirements are met
? Training of new users
? Maintaining and development of relevant user guides
? Constant monitoring of user experience and liaising with the business analysts to identify potential areas of system enhancement
? Communication, negotiation, and relationship-building skills
? Basic IT skills
? Good knowledge of Windows and Mac operating system,
? Strong MS Office application skills, including Excel, Word, and Power Point
? Understanding and application of the appropriate data integration
? General assistance with basic local IT support
? General management of data requests
? Data integrity audits
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