Job Summary
Job Summary
The role of the Server & Backup Engineer II is to provide level 1 and level 2 support for server and backup technologies. The Engineer is required to provide support and respond to tickets logged by customers. The role includes the installation and configurations of physical servers, Microsoft Windows Servers, Veeam backup/proxy servers and the management system namely N-able. The role also requires the day to day monitoring of server and backup environments. It also includes daily checks on other components such as storage arrays and network switches. This role requires advanced knowledge, skill and certification in Windows Server, Remote Desktops Services and Veeam backup technologies.
Qualifications / Experience
- At least 5 years’ experience in working with Windows Servers
- Troubleshooting experience (problem-solving)
- An IT certification required
- VMWare certification
- Veeam certification (Advanced certifications) - preferable
- Experience with PowerPoint and Word
Requirements / Competencies
- Attention to detail
- Meet deadlines
- Reliability and consistently high standard of work
- Take ownership and accountability for tasks
- Strong communication skills
Strong documentation skills
- Technical troubleshooting and problem-solving ability
- Strong customer ethic
- Ability to work under pressure
- Willing to work after hours
- Team player
- Lead by example to members of the team
Responsibilities and Duties
- Installation of the following:
- Physical Server assembly
- Physical Server Rack and Stack
- Physical Server Cabling
- Physical Servers with VMware vSphere ESXi
- Physical Servers with Microsoft Windows Server
- Windows Server Administration
- Windows Server Patching
- Windows Server Security updates
- Windows Server Patch Status Reporting
- Troubleshoot Errors
- Active Directory Configuration
- Advanced Remote Desktop Services Configuration
- RD Gateways
- Session Hosts
- Session Brokers
- Advanced Network configuration
- Windows Firewall and security configuration
- Anti-Virus Administration
- Deployment across servers and desktops
- Management and regular updates
- Monitoring and troubleshooting errors
- Anti-Virus Reporting
- System Monitoring
- Daily monitoring through the management system of system components
- Investigating Alerts
- Escalating Alerts where applicable
- Troubleshoot Errors
- Management System Configuration
- Configuration of N-Able
- Proxies
- Agents
- Overall configuration
- Management of N-able
- Virtualisation
- Configuration of Virtual Machines
- Troubleshoot Errors
- Backup Configuration
- Configuration of Veeam Backup Servers
- Configuration of Veeam Backup Proxies
- Configuration of backup Jobs
- Advanced configuration
- Ensure best practice configuration is adhered to
- Customisation of Backup Reports
- Troubleshoot Errors
- Backup Monitoring
- Daily monitoring of backups
- Investigating Alerts
- Escalating Alerts where applicable
- Backup Report Generation
- Troubleshoot Errors
- Respond to customer tickets (email) within 30 minutes
- Respond to customer telephone calls
- Attend customer meetings/workshops
