Job Summary
The role of the Server & Backup Engineer II is to provide level 1 support for server and backup technologies. The Engineer is required to provide level 1 support and respond to tickets logged by customers. The role includes the installation and configurations of physical servers, Microsoft Windows Servers, Veeam backup/proxy servers and the management system namely N-able. The role also requires the day to day monitoring of server and backup environments. It also includes daily checks on other components such as storage arrays and network switches.
Qualifications / Experience
- At least 4 years’ experience in working with Windows Servers
- Troubleshooting experience (problem-solving)
- An IT certification required
- VMWare entry-level certification
- Veeam certification (preferable)
- Experience with PowerPoint and Word
Requirements / Competencies
- Attention to detail
- Meet deadlines
- Reliability and consistently high standard of work
- Take ownership and accountability for tasks
- Strong communication skills
Strong documentation skills
- Technical troubleshooting and problem-solving ability
- Strong customer ethic
- Ability to work under pressure
- Willing to work after hours
- Team player
Responsibilities and Duties
- Basic Installation of the following:
- Physical Server assembly
- Physical Server Rack and Stack
- Physical Server Cabling
- Physical Servers with VMware vSphere ESXi
- Physical Servers with Microsoft Windows Server
- Windows Server Administration
- Windows Server Patching
- Windows Server Security updates
- Windows Server Patch Status Reporting
- Troubleshoot Errors
- Active Directory Configuration
- Remote Desktop Services Configuration
- RD Gateways
- Session Hosts
- Session Brokers
- Anti-Virus Administration
- Deployment across servers and desktops
- Management and regular updates
- Monitoring and troubleshooting errors
- Anti-Virus Reporting
- System Monitoring
- Daily monitoring through the management system of system components
- Investigating Alerts
- Escalating Alerts where applicable
- Troubleshoot Errors
- Management System Configuration
- Configuration of N-Able
- Proxies
- Agents
- Overall configuration
- Management of N-able
- Virtualisation
- Configuration of Virtual Machines
- Troubleshoot Errors
- Backup Configuration
- Configuration of Veeam Backup Servers
- Configuration of Veeam Backup Proxies
- Configuration of backup Jobs
- Troubleshoot Errors
- Backup Monitoring
- Daily monitoring of backups
- Investigating Alerts
- Escalating Alerts where applicable
- Backup Report Generation
- Troubleshoot Errors
- Ensure best practise is applied to configurations
- Respond to customer tickets (email) within 30 minutes
- Respond to customer telephone calls
- Attend customer meetings/workshops
