The Roadside Agents will be liable to get clients off the road ASAP as well as arranging for a
service provider to tow the vehicle to the closest dealership.
The agents will also be responsible for assisting clients with a locksmith, tyre change, fuel
delivery, and assist with jump starts (flat battery).
Diagnose roadside failures over the phone – pinpoint reason and decide the appropriate
action to be taken – for example to send out technical or towing etc.
Minimum 1 – 2 years Roadside Assistance experience
Experience in an inbound/outbound call centre environment
Must have a proven track record within a Roadside Call Centre environment
Background in the Motor trade would be preferable
Must be able to work shifts / night shifts
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