3 to 5 years back office experience in a bank as it relates to transactional account management (cheque accounts)
AML and FICA regulatory requirements
VAS reseller experience back office experience (selling airtime/data on POS machines at micro enterprises as per Blue Label and / or SmartCall
• Meeting daily SLA of attending and managing queries
• Process all new applications daily
• Process all settlement queries as it pertains daily
• Accuracy and delivering on stringent deadlines as it pertains to reporting and application capturing
• Response time and accuracy of resolving operational queries as it relates to the multiple products managed within the business operations area
• Assisting with the settlement and balancing as well as operational support of VAS vendors
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