The agent will answer incoming calls from customers who want to report fraud & corruption, misconduct, harassment, etc, respond to enquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the primary contact team and will be responsible for assisting them in reporting matters received by telephone, e-mail, Website and WebApp. You will also project a professional company image through voice interactions. May be required to work in shifts (24/7 call centre).
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