1 Other General Employment jobs in Durban on Job Mail

Senior Manager: Call Centre Operations (Insurance)

StarTek Saturday, 10 April 2021 312

General Employment - Other General Employment

Durban

FULL TIME

Job Specification
Company
Reference Number 478906-265529783

Job Summary

Our company is looking to fill the position of Senior Manager: Call Centre Operations (Insurance) to be based at our Durban Offices. Requirements: • Matric qualification • Clear criminal and credit records • Incumbent must be KI (RE 1) under Long- Term & Short- Term Insurance categories • At least 3 years Call Centre Manager experience in a contact centre/sales/travel/insurance environment • Previous proven track record of senior leadership(CCM) in a contact centre environment managing Process Improvements, Improved Customer Experience, Lean operations, Risk Management • Knowledge and experience in new systems implementation and maintenance • Strong understanding and knowledge of systems (Strong Technical & Reporting ability). • Proven experience and working knowledge of Quality Management • Proven experience and working knowledge of Performance Management • Proven experience and working knowledge of Reward and Recognition systems • Proven ability to motivate, develop & coach people. • Strong people management skills. In line with our Employment Equity Target, preference will be given to EE candidates. Should you not receive feedback from us in the next 2 weeks of your applicant, please consider your application as being unsuccessful.

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1 Other General Employment jobs in Durban on Job Mail

Senior Manager: Call Centre Operations (Insurance)

Job Summary

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