An exciting vacancy exists for a SAP Support Analyst, this role is responsible for tracking, handling and providing first line SAP support to all end users.
The Support analyst will need to diagnose, analyse and attempt to solve the issue.
Training end users and creation of training material will also be required.
SAP Support Analysis
Monitor and track SAP helpdesk calls
Provide first line SAP support of all SAP Modules
Diagnose, analyse and solve SAP issues on the helpdesk
Resolve calls within SLA
Ensures all incidents and issues are appropriately recorded and reviewed during weekly status meetings (or sooner) to ensure timely resolution
Ensure all change documents are signed in a timely and efficient manner
Analyse the current business processes – highlighting their strengths and weaknesses – and explore ways IT can contribute to improving these processes.
Perform Testing as and when required of the above SAP Modules
Write functional specs and interacting with developers to create reports
Conduct trend analysis with SAP Issues being logged to highlight possible system changes or user training
Manage or participate in project implementations with a SAP impact.
Knowledge transfer and training
Provide training for SAP overview and certain modules
Develop and perform competency assessments and test scripts for certain SAP functions
Train end users and prepare, review and update end user training material
Liaise with industry colleagues to improve and share skills via User Groups, Work Forums and seminars
Manage, Build and maintain customer relations
Adherence to company SLA for task resolution
Ensure business users are informed on status of calls to ensure customer satisfaction
o SAP certification preferred
o At least 3-5 years SAP Support Analyst
o Authorisation/ABAP/Workflow preferable
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