Our Retail client is recruiting for an Online Store Manager.
Compare orders daily received to stock on hand report and allocate
Give allocation to online order clerk (OOC) and ensure he/she sends to stores
Follow up with OOC that all orders despatched
Follow up with OOC that all orders are credited and invoiced
Follow up with OOC that all orders are delivered
Deal with customers to sort out any queries and resolve timeously
Deal with customers to substitute styles where out of stock and process on Shopify
Deal with customers on returns, refunds etc
Follow up returns done and refunds done
Coordinate the entire online order process and ensure customer satisfaction and everything done on time in full at a high quality level
Engage with stakeholders to resolve any issues (payment providers, internal staff, customers, courier companies)
Online order experience
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