As a Customer Experience Engineer Lead, you will lead a team providing Tier 3 support. You will play an important role in streamlining the processes and easing the workload of both the Support and Engineering teams. To do this, you’ll work closely with internal teams to understand, investigate, diagnose, and solve any complex issues on the platform. This also includes maintenance tasks, identifying and pushing fixes into production.
You will be tasked with designing and implementing solutions to optimize the quality of the client’s existing processes and systems, and will also be working closely with different client stakeholders to ensure continuous improvement across their various products and services. You will also act as coach for a team of Tier 3 Engineers.
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