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Minimum education requirements :

• CCNA or equivalent
• MCSE or equivalent
• Degree in Computer Science or equivalent

Purpose (of the role):

• Responsible for providing high-level, tier 3 support and advice for all aspects of the day-to-day operation of the business. This includes, but is not limited to Network, Server, Software, Access Control, CCTV and VoIP infrastructure.
• Resolution of network problems, production of network performance statistics, provision of network diagnostic information, network security, site surveys and repairs in accordance with Best Practice standards.
• Responsible for providing, accurate, relevant IT infrastructure designs to enhance business productivity whilst maintaining business best practice standards.

Experience

• 5 years ’minimum experience in IT industry
• Microsoft Windows Server experience
  • Domain Management
  • Active Directory
  • Group Policy Management
  • Print Server Management
  • IIS
• Office 365 Exchange
  • SharePoint Site development and management
  • User Role Management
  • Azure AD
  • Mailbox Rules
• Experience with network security. (Preferable Cisco)
  • Firewall setup & maintenance
  • Network intrusion prevention
• Software development experience will be advantageous
• CCTV (Hik-Vision) installations
• Access Control installations
• VoIP Installations and maintenance

Skills and Knowledge

• Problem solving
• Management
• Implementing and coordinating resources
• Assessing and evaluating information
• Planning
• Decision-making skills
• Developing relationships
• Analytical thinking
• Results orientation

Key Performance Areas

Unit Network Routing and Switching Plan

• Understand and provide input to the IT business plan
• Align Technical direction (equipment) to Group IT objectives
• Develop plans for the network routing and switching road map for the business unit
• Compile project plans and milestones for the implementation of components and systems
• Align the Business unit data center with Group requirements
• Communicate to relevant stakeholders in IT and the business with regards the server and storage virtualization plans for the business units and clients
• Provide support to sales staff for proposals

Stabilized IT Environment

• Assume the responsibility as the IT owner at a unit level
• Conduct repairs and installation of components
• Testing of the IT environment
• Detect and respond to IT and IT component technical problems
• Make recommendations on IT components or equipment to improve system performance
• Act as a subject matter expert for the resolution of technical issues related to the IT infrastructure for the business unit
• Escalate issues that cannot be resolved to relevant vendors

Software Asset & Configuration Management

• Consult with stakeholders and obtain sign off on system changes
• Approve and plan changes or configuration requirements
• Monitor process to ensure no unapproved changes are made
• Identify issues and challenges with software configuration
• Identify risk areas
• Conduct quality assurance on work performed
• Project manage changes
• Conduct post implementation reviews

Client Engagement

• Communicate on IT policies and SOPs to all end-users
• Provide updates to users on changes to IT policies and processes
• Elicit requirements and challenges being faced by stakeholders with regards the network routing and switching environment
• Plan and provide solutions to requirements identified
• Provide feedback to stakeholders with regards implementation