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PURPOSE
The IT Support Technician will be responsible for to build, maintain and updated efficient computer systems and networks optimizing technology to ensure business sustainability.
KEY PERFORMANCE AREAS
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Develop, monitor and maintain local networks in ways that optimize performance
• Responding in a timely manner to service issues and requests • Providing technical support across the company (Remotely or in person)
• Repairing and replacing equipment as necessary
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Organize and schedule upgrades and maintenance without deterring others from completing their work
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
• Maintain records/logs of repairs and fixes and maintenance schedule
• Identify computer or network equipment shortages and place orders
QUALIFICATIONS, COMPETENCIES AND SKILLS
• Grade 12 Certificate (essential)
• IT Diploma or equivalent qualification
• Three years relevant experience in a similar support role
• VOIP experience
• SharePoint / OneDrive for business experience
• Microsoft 365 Management - EOP and ATP
• Azure Active Directory
• Intune device management
• Ubiquiti wireless networks - AP's
• Web Application Firewalls experience - FortiGate firewall
• Decision Making, Problem Solving, Critical Thinking, Written and Verbal Communication, Interpersonal Communication, Attention to Detail, Ability to Work Under Pressure, Ability to Meet Goals, Patience.
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