Our client a Global tech firm is seeking 6 Desktop Agent to join their team in Cape town. Initially this will be a 3 month contract and then converted to a perm position.
Key performance areas will be:
- Providing first line systems support to head office and stores users
- Liaison with head office and store staff, colleagues and vendors
- Accurate call logging and routing
- Ownership of calls - follow-up on calls and feedback to users
- Ensuring that calls are resolved in accordance with the requirements of the relevant SLA
- Preferable on site in Cape Town as they will be considered for permanent roles after 3 months contract.
- Must have a recognised 3 year IT qualification or Matric with MCSE (certification is highly desirable)
- Retail background would be highly advantages
- At least two years IT service desk experience
- Excellent verbal and written communication skills in English and proficiency in a second language
- Must be able to work flexible hours
- Able to work under pressure