Job Summary
Job requirements:
- 1st line business support helpdesk for systems like XPLAN via 4Me (Business processes and tools)
- System navigation and user support
- Investigate, analyse, resolve and advise on support issues in XPLAN support environment (not limited to but main focus)
- UAT testing of upgrades
- Conduct system monitoring & morning checks and mapping of accounts
- Liaise with vendors to ensure timeous problem resolution
- Work with project teams to investigate complex issues, identify and implement solutions
- Work in partnership with other departments ensuring correct allocation of issues raised by Business
- Maintain appropriate levels of procedural documentation
- Adhere to appropriate departmental procedures and practices (such as auditing requirements, control procedures and incident management procedures)
- Communicate with end users and building relationships
- Data analysis: identify trends and recommend possible solutions
Qualification & experience:
- 3 Years tertiary qualification or a relevant qualification
- Minimum 2 years XPLAN application experience (recommended)
- Knowledge of business processes and compliance an advantage
- Problem solving exposure at business level
- Commitment to performing routine as well as investigation/analysis work tasks
- Ability to solve complex problems
- Understand and develop the business support team competency
- Financial Service / Stockbroking experience beneficial
Knowledge and skills:
- Excellent communication skills [English / Afrikaans] both written and verbal
- Strong numerical orientation
- Critical and analytical capability
Personal qualities:
- Self-motivated, proactive, taking ownership of problems until they are resolved
- Mature person with the sense of responsibility to do after hours
- Highly organized with a high level of customer focus
- Excellent time management
- Accurate and detail orientated
- Ability to perform well under pressure and show maturity, confidence and resilience
- Excellent listening, communication and interpersonal skills
- Pro-Active approach to work, clients, problem solving
- Learning agility and curiosity
- Assertive
- Passionate ownership for results
Kindly regard your application as unsuccessful if you have not heard from the agency within 2 weeks.
