The Business Development Manager is primarily concerned with providing oversight, advice, guidance and leadership across the BPO Domestic Practice within South Africa as an integral part of the senior team in the SIGMA Group (or the Company). This role is responsible for leading the development of strategic, national and international, products and services to support the long-term vision and financial performance of the Company. An important aspect of the role is to conduct ongoing client needs assessments for the development and improvement of services and building, maintaining and growing established executive relationships. The concept of ‘Value Add’ will be introduced across all clients over and above the standard client offering to propel our service offering into a class of its own. The incumbent will also develop and coordinate an effective structure for sales (business development) and key account management while ensuring and maintaining a strong presence within SA nationally promoting brand awareness and growth in our brand awareness through physical attendance at the right events and conferences. This will also include building and growing our online presence through thought leadership and development of digital/social media.
“Sigma is an ambitious, ethical and supportive outsource partner with a special focus on credit management. Our goal is to be a successful world-class business and an employer of choice”
Sigma SA (Pty) Ltd, a subsidiary of Digicall Solutions (Pty) Ltd, partners with corporate clients in the consumer finance sector to deliver bespoke call centre-based offshoring solutions, throughout the customer life cycle.
Digicall Solutions (Pty) Ltd was established in 2003 as a solutions partner of choice in the South African financial services and insurance industries. Today, the Digicall Group operates throughout various industries, have over 1 500 employees with offices in South Africa, United Kingdom and Australia.
The Digicall Group companies include Digicall Solutions (Pty) Ltd, Sanclare Financial (Pty) Ltd, Sigma SA (Pty) Ltd, Nova Human Capital Solutions (Pty) Ltd, Digicall Assist (Pty)Ltd and iSmart.