Obtain documentation and engage with colleagues in the business to understand the business unit, its
processes and its applications.
? Use techniques such as brainstorming, document analysis, focus groups, requirements workshops and
prototyping to elicit complete and accurate business requirements.
? Document the detail and concerns obtained from stakeholders during the requirements gathering
process and ensure a shared understanding and agreement to the solution requirements and priorities
? Validate documented requirements to ensure they match stakeholders understanding and obtain formal
approval of the solution scope and the requirements to be implemented.
? Review current state processes and identify problem areas, control weaknesses and gaps.
? Be proactive and identify areas of improvement or opportunities in existing business processes and
? Use engagement techniques to unpack and document business rules that govern processes.
? Evaluate proposed requirements and solutions against business objectives in the area and highlight
concerns to the business owner of the planned change.
? Trace requirements through the lifecycle of development and implementation and support ongoing
efforts to check that the requirements are in line with business objectives.
? Participate in the change management activities once the defined solutions are at implementation
Work with business owners to develop business solutions
? Evaluate and develop solution options for the business to select from, subsequent to analysing and
developing the requirements.
? Research best practice options within and outside the Bank to take into consideration when debating
and selecting desired business solutions.
? Conduct research, including facilitating workshops, to detail business process flows.
? Define the business information model including data definitions, if required by the solution.
? Perform gap analysis against existing processes to understand the impacts of proposed changes.
Ensure that business owners are clear on the change impacts.
Degree or Diploma in Business Administration,
Commerce or Computer Science
Recognized Business Analyst Certification
Certified Business Analyst Professional (CBAP) or
Certification of Competency in Business Analysis
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