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Outsourced organisation with focus on the employee benefits sector urgently seeks to appoint a Business Analyst.

Purpose:

Analysis and design of technology-driven solutions resulting in requirements specifications, process modelling, functional specifications, technical specifications, and testing of solutions where required. The Analyst may complete other client-specific deliverables to optimise the business, e.g., policies and procedures.

Duties and Responsibilities:

General Administration

• Adhere to company group policies
• Respond to and update support tickets and project-related tickets
• Submit timesheets daily

Financial management

• Prepare and provide input to estimates for work orders/quotations

Process

• Adhere to SDLC processes and procedures
• Understands the requirements of Change Control
• Adhere to ISO 9001 and ISO/IEC 27001 principles, and other ISO’s as they are adopted

Supervision

• May be responsible for staff supervision and mentoring
• Business and Systems requirement analysis
• Liaises with a customer representative and acts as the consultant interface between the customer, developer, IT, etc.
• Responsible for managing the production of business, system, and user documentation for the system at an enterprise level
• Responsible for all

Teamwork

• Actively participates in/hosts and minutes JAD sessions and workshops
• Actively participates in/hosts demo sessions
• Any other reasonable task assigned with regards to system development, maintenance and support training
• May operate under supervision
• Understands working as part of a project team

Technical

• Convert business requirements into functional specifications using available and approved tools and techniques that sufficiently and effectively convey the necessary information to developers and other stakeholders
• Ensures technical and functional standards are observed
• Deals with requests for enhancements to business processes
• Establish document test scenarios that will adequality verify the correct functioning of the application/software
• Execute test scenarios and ensure that the software/application meets the quality expectations
• Ensure all defects identified during the testing are communicated to the developer for fixing and then retesting until no defects are present
• Solicit Stakeholder’s business requirements (both functional and non-functional) through appropriate and effective means, e.g., document review, etc., while conforming to agreed processes
• Understands and interprets technical system specifications
• Facilitate user acceptance testing with the customer where required

Educational Qualifications

• Degree/ Diploma in Business Analysis
• Deemed Industry Experience

Experience

• 3 - 5 years’ experience as a Business Analysis or Systems Analysis, focusing on delivering technology-driven solutions
• End-to-end project involvement in delivery and accountability thereof would be advantageous
• Worked in a multi-project environment
• Active involvement in all phases of the Systems Development Life Cycle
• Knowledge and experience within the employee benefits or financial services environment are advantageous
• Running JAD sessions

Knowledge

• Sound knowledge of the System Development Lifecycle and methodologies
• Strong understanding of Word, Excel, and PowerPoint
• Understanding and experience with the Omni Sunguard system are advantageous
• Wireframing and mapping of Business Processes