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Job Summary
Education:Matric or Relevant Qualification.
Experience:
- 3-5 years’ experience as a creditor or debtors’ clerk in the pharmaceutical industry preferably .
- Knowledge about invoicing systems and customers relationship management.
Required Skills - Proficient in Microsoft Word and Excel as well as Syspro
- Good communication skills in English and Afrikaans (verbal & written)
- Professional telephone etiquette
- This position exists to ensure that customers are processed both accurately and timeously.
- This position is also responsible for the process of informing customers of receipt, prices, shipping dates and/or delays and handling complaints.
1. Order Processing
- Check Accuracy of customers information in order to process order.
- Capture prices accurately as per customer order.
- Ensuring that prices on customer order is accurate as per pricelist/quote.
- Capture correct customer information into the system.
- Prepare invoices and shipping documents.
- Adjust inventory records to reflect product movement
- Inspect outgoing work for compliance with customers specifications
- Escalate queries and information when orders would deplete available supplies.
- Recommend type of packaging or labelling needed on order
- Ensure That Customers are informed of prices and the collection payment process.
- Ensure payment information is accurate for all customers
- Ensure that orders are processed, and receipts distributed in an accurate and timely manner
- Ensure that customers audits are conducted for credit worthiness and outstanding payments checked.
- Liaise with the dispatch department and shipping vendors to ensure delivery according to customer needs.
- Liaise with sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments
- Ensure that specified departments or units prepare and ship orders to designated locations
- Ensure that customers informed of expected delivery dates, when requested.
- Ensure the adequate follow up on orders
- Manage customer query resolution process
- Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays, when required needs
- Prepare back-order reports for management
- Review orders for completeness according to reporting procedures and investigate incomplete orders for further processing
- Ensure that customers names, addresses, and billing information, product numbers, and specifications of items to be purchased are obtained and entered into order forms
- Ensure that invoices and all relevant shipping documents are prepared.
- Ensure the correct filling of orders received.
Smith Garb
Recruiter
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