5 Finance/Accounting jobs in Johannesburg on Job Mail

Leading global player in the Insurance Broking and Risk Management industry, with a sound reputation for their global expertise and performance excellence, are looking for a seasoned and astute Client Relationship Management – Senior Specialist to join their team in Port Elizabeth

In this key role, be responsible for the growth, profitability, and client satisfaction of a book of business containing complex priority accounts. Align client strategies and needs to the organisation’s capabilities and resources. This includes managing and developing client relationships, acting as the client's trusted advisor, pursuing new business development, and expanding and diversifying the mix of company products and services the client holds.

AIISA or similar qualification (or working towards), RE and FAIS compliant and a Minimum of 6 years’ experience in short term insurance sales and client service delivery as well as fluency in English and Afrikaans essential

If this role is in line with your career aspirations, email karen@set.co.za – SET Consulting on (011) 234-4313

Please note, if you have not heard back from us within 2 weeks, please regard your application as unsuccessful.

New Age Digital Bank urgently seeks to employ a skilled and qualified Call Centre Team Leader Training and Performance.

Training and Performance will analyse the training and performance needs of the Call Centre and develop training programmes and strategies to
optimise performance in the Call Centre.

Experience Required:

Must have at least 4 years related experience in a bank call centre.

Qualification/s Required:

Matric.
Related tertiary qualification

Skills Required:

• Proven ability to use data to design and implement continuous improvement strategies
• Develop training material
• Develop training assessments
• Excellent facilitation skills
• Excellent communication skills
• Understand the Skills Development and NQF landscape
• Ability to adapt in a dynamic and fast paced environment
• Proficient in Microsoft office application

Key Responsibilities:

• Working closely with Quality Assurance and must ensure a feedback loop into the training programmes
• Develop customer service evaluation methods and standards
• Create and implement plans for continuous improvement within the Call Centre and other customer touchpoints
• Track customer service metrics
• Ensure that the new recruit training programme is updated and effective
• Tailor customised training for customer service staff
• Keep abreast of all new products and systems and any changes and adapt training programmes accordingly
• Support other team leaders by troubleshooting performance concerns and develop strategies to remedy the situation
• Ensure the bank's training tools are suitable and effective
• Track the performance and progress of all customer service employees through assessments and consultations
• Constantly evaluate the effectiveness of the training plan and delivery methods
• Ensure that the customer service employees are empowered with the necessary knowledge and skills to provide high quality customer service and be successful in a contact centre environment.
• Complete all administrative tasks including reporting to team leaders and manager.
• Conduct training needs analysis and recommend training program improvements and strategies to meet the needs of the call centre.
• Using QA and other inputs, identify skills gaps and conduct refresher training
• Ensure that agents are adequately trained on product and system updates

New age digital bank urgently seeks to employ a B2B Sales Representative. The B2B Sales and Representative will drive the sales in the retailer network while maintaining relationships with existing retailers.

Key Responsibilities:

• Increase the reach of the sales network by working and following through on existing leads.
• Actively drive lead generation.
• Close deals effectively.
• Develop new retailer customers and maintain existing relationships.
• Execute on sales strategies to drive network growth.
• Build relationships with decision makers.
• Utilize current network for building new business.
• To work independently within a challenging environment, to achieve rigorous sales targets.

Experience and Qualification/s Required:

• Tertiary qualification will be an advantage
• 2-3 years sales and key account management experience
• Experience in financial service sales is an advantage
• Experience in retail, banking, Insurance, or FMCG preferable
• Corporate and entrepreneurial exposure

Skills and Behavioural Attributes:

• Strong Sales Skills, both lead generating and follow through.
• Possess a strong understanding of sales process.
• Personable and professional delivery in client interactions.
• Must be a team player, exhibiting strong communication skills and flexibility.
• Professional demeanour and customer service orientation.
• Self-starter.
• Goal oriented.
• A solutions-oriented problem-solver.
• Positive attitude, fearless work ethic.
• Ability to quickly build rapport.
• Able to influence and negotiate.
• Energetic and enthusiastic.

Qualification/s Required:

• Matric
• Related tertiary qualification

Experience Required:

• Must have at least 4 years related experience in a bank call centre
• Proven ability to use data to design and implement continuous improvement strategies
• Develop training material
• Develop training assessments
• Excellent facilitation skills
• Excellent communication skills
• Understand the Skills Development and NQF landscape
• Ability to adapt in a dynamic and fast paced environment
• Proficient in Microsoft office application