We are seeking an exceptional and born leader to work as a Fraud Risk Operations Team Leader at a leading bank.
Involved with team mentoring and driving them to perform
Continuous improvement of systems
Risk management
Driving customer satisfaction
Attend to fraud disputes
Quality audits and reconciliations of team
Report drafting
Attend to overtime calculations and management of team
Recruitment of team
Involved with solution designs for User Acceptance Testing
Manage online fraud, application fraud and card fraud matters
Must have:
Overtime when needed
Shift work - 24/7
Excellent English communication
Analytical
Problem solver
Hardworking
Target driven
Energetic
Project management skills
Attention to detail
Resilient
Stern
Customer orientated
Root cause analysis skills
Matric
Clear criminal and credit record
Must have a completed degree - Risk / BCom / Banking / financial qualification and NQF Level 5 fraud and forensic / fraud management qualification
No less than 2 years' management / team leader / supervisor experience in fraud operations and risk management
Must have a proven track record of success in fraud environment
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