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To manage a team on the day to day Fraud Operations
Ensure management of card fraud on VRM focusing on alert management
Ensure management of Online Fraud on Actimise on alert management
Endure management of Application Fraud on SAFPS
Management of all Fraud disputes and liaise with the Fraud investigators
Lead, mentor. coach and develop team members
Continuously improving processes and systems to reduce load and improve client experience
Drive and monitor team performance
Conduct quality audit
Responsible for performance management and IR policy
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