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Job Summary
The ideal candidate will be responsible for overseeing the day to day operations of the division, managing the team and work processes and meeting the divisions financial target. You will also be engaging with clients on a daily basis taking instruction and delivering diverse company secretarial services to clients.
Responsibilities:
- Meet target and manage the budget requirements
- Manage the overall operations of the department
- Meeting client expectations in terms of service delivery and quality of work
- Planning, organising and leading the work of team
- Manage the workflow processes
- Ensure policies and procedures are followed
- Build relationships with clients
- Maintaining quality by enforcing quality and excellent client service by analysing and resolving client service problems, managing the customer satisfaction surveys and net Promoter score results.
- Review processes and procedures for any potential improvement
Qualifications:
- Diploma/degree
Work Experience:
- +8 years experience in the field
- 2 to 3 managerial experience
Knowledge:
- Company Act
- King IV
- CIPC procedures
- Secretarial programme (Profsoft)
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