Customer Support Representative - Cape Town

Responsibilities:

Site Surveys: Evaluate the customer’s on-site requirements in terms of crane capacity, additional transport, rigging and equipment.

Quotations: Formalizing the sales offer by providing the customer with a documented quotation specifying pricing in the prescribed format.

Documentation: Ensure that clients submit all relevant documentation required to formalize the trade relationship i.e. credit applications, vendor applications etc.

Client Relationship Development & Management:

• Source new business opportunities;
• Manage existing client base;
• Coordinate price and/or discount negotiations as deemed appropriate;
• Ensure that client dissatisfactions and complaints are formally addressed and resolved;
• Ensure customer’s account is within payment terms;
• Engage with customer if account is overdue on payment;
• In conjunction with the finance department facilitate the successful conclusion all outstanding payment issues.
• Timeous coordination of all billing .
• Branch administration support with all month end requirements.

Administration:

• Liaise with Operations in terms of client requirements and secure booking/s with the submission of prescribed documentation.
• Ensure all Hire Agreements are signed and the office order is received
• Ensure that the money is banked before the hire occurs, for all cash clients
• Resolve queries relating to invoices, log sheets and clients general queries.
• Daily sales report update and balancing with cranes utilization report at month end.

Ad hoc:

• Extensive travel and flexibility to work outside of standard office hours
• Standby on weekends
• Support other role functions

Main Purpose of Job:

• Grow the company’s market share by securing relationships with clients and in so doing generate company revenues.

Key Stakeholders:

• Customers, Contractors
• Sales Team, Operations,
• Workshop, Logistics
• Finance
• Profit & Turnover targets as per regional budgets
• Regional cover assigned

Key Competencies/Skills:

• Work independently
• Working knowledge of crane operations
• Accurate interpretation of crane capacity charts and site requirement
• Must be sales driven and customer orientated.
• Must be trustworthy and ethical.
• Above average computer proficiency
• Financial Acumen
• Negotiation skills
• Cold calling

Required Qualifications/Experience:

• Grade 12 or equivalent
• Qualification in Sales
• A minimum of 3 years in the same / a similar environment
• Knowledge of the mobile crane hire industry