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R15 000,00 - R16 000,00

PER MONTH

Cape Town

11 August 2022

Recruiter Globe Recruitment

Client Service Controller

Globe Recruitment Thursday, 11 August 2022 1

Cape Town

FULL TIME

R15 000,00 - R16 000,00 (PER MONTH)

We have an opportunity for an Client Service Controller to join our team in Philippi on a full time basis.

REQUIREMENTS

Grade 12
Diploma in Supply Chain Management, Finance & Accounting
BCom Degree will be an advantage
3-5 years’ experience in any Services environment; retail or manufacturing industry is desirable
Experience in the Retail and/or Supply Chain environment is a requirement
Any analytical background will be an added advantage
Must have a valid drivers license and own vehicle
Excellent communication skills - written and verbal
Client services orientation
High level of attention to detail and orientation to adhere to procedures
Excellent Excel experience
Effective conflict handling and resolution
Effective planning and time management

Job Description

General administration and customer account processing and reconciliations (query resolution process)
Processing and matching of customer transfer notes
Reconciliation of accounts and controlling of equipment
Conducting Daily/Weekly/Monthly/Quarterly stock counts
Conducting Online Visits/Scheduled calls and providing feedback to the relevant clients and staff (if applicable)
Investigation and resolving incorrect equipment balances
Investigate and resolve queries from the business & customers
Chase responses on Health Check queries (if applicable)
Daily/Weekly/Monthly Reporting – Customer & Internal Reporting
Logging of necessary activities and Service Requests
Logging Collection / Return orders when needed
Log necessary escalations to the business
Maintaining a strong relationship with the customer through query resolution and proactive identification of potential issues
Attend management meetings if required
Compiling and Presenting Key Performance Indicator reporting for customer & Manager
Reconciliation of accounts and controlling of equipment
Investigate and resolve queries from the business & customers
Daily/Weekly/Monthly Reporting – Customer & Internal Reporting
Log necessary escalations to the business

Globe Recruitment

Recruiter

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