Spare parts sales & quotations to walk in, telephonic & electronic mailing customers.
- Decoding spare parts manuals according to customers fault finding on machines.
- Accepting & actioning spare parts orders sent by customers.
- Updating customers on the status of their orders.
- Arranging collection/delivery of order.
- Updating back-order report on Evolve for procurement of spare parts.
- Keeping the customer updated on the progress of the back-order parts.
- Invoicing of all back-ordered parts.
- Ensuring that all documentation is in order – according to rules from Finance
- Ensuring that all invoices are delivered/collected prior to month end or requesting credit
if the sale process has not been completed & having it re-invoiced in the month.
- Responsible for customer service & satisfaction.