Conduct all transactions with customers with the utmost courtesy. • Ensure accurate identification of customer’s needs by means of parts catalogues and internal systems. • Ensure all paperwork, documentation, mails and orders from customers are read through and actioned timeously. • Ensure that all credits/rfc’s paperwork from customers are actioned timeously with the correct rfc procedures in place and handed in to CN for approval. • Focus in bringing in new business eg. Panel shops, fleet companies, etc. • Maintain good helpful relationships with all customers and their representatives and staff. • Assist if required in any marketing activity as required. • Ensure all transactions take place according to company policy. • Ensure security checks of all payments received. • Ensure that the highest level of CSI is achieved. • Adhere to company policies and procedures at all times. • Give correct estimates and up-sell. • Carrying out of all reasonable instructions/duties given to you by management. • Audatex and or Ubuntex received from panel shops must be actioned and scrutinized timeously also asking the relevant questions to execute to order accordingly and communicating to panel shops on a daily basis.
Matric • 2 – 3 years parts sales representative • Autoline or CDK experience • Microcat or Snapon experience • Customer facing sales experience
Customer Service • • Knowledge of Parts •
Email CV to email@example.com