Job Summary
- Grade 12
- 3 years’ experience in similar role
- Must have experience in the Motor Industry in Part Sales
- Must have product knowledge - Automotive
- Computer literate MS Excel, MS Word, MS Outlook
Duties:
- Attend to queries and/or complaints from customers timeously and courteously
- Accurately capture customer information into the Customer Relationship Management (CRM) system
- Handle both Internal sales and Counter Sales
- Compile and send customer sales report to management weekly
- Communicate with customers and suppliers on the delivery of goods and services
- Responsible for processing and managing sales orders
- Responsible for preparing quotations as per customer requirements / queries / using a costing sheet
- Daily ordering of goods and products and helping external sales staff with quotes and orders
- Assist clients with any technical or sales inquiries and to liaise with local suppliers
- Handle telephonic inquiries from customers a professional manner and ensure orders are processed timeously
- Assist the sales team as and when required
Pursue orders by actively contacting customers telephonically on a weekly basis
