49 PA/Secretary jobs in South Africa on Job Mail

A small engineering company in Roodepoort is looking for a tender / bid administrator to help them with their administration tasks.

• matric certificate or equivalent 
• previous experience is advantageous
• ability to organise, plan and carry out tasks
• ability to work under pressure 

A global leader in contact centre solutions that maintains meticulously high standards for customer care is looking for a well-spoken and pragmatic Customer Service Operations Manager to join their world-class team.

The Operations Manager will be responsible to lead a team of customer service leaders and representatives to ensure team commitment, daily operations effectiveness, and the best-in-class customer service.

Key Responsibilities:

• Ensure compliance with the contents of the contracts of each of the line of businesses under its responsibility.
• Implement and act in accordance with the information security policies of customer contracts and business in general
• Direct, guide, control, teach, lead and motivate collaborators under their responsibility.
• Analyse and interpret the results, detect root causes of areas of opportunities and act even with precision until resolving incidents.
• Detect needs and/or areas of opportunity of each of the clients under their responsibility and implement strategies for continuous improvement.
• Manage and execute the human and material resources aimed at the business and customer objectives.
• Communicate, monitor and provide feedback to the direct reporting line with timely data and facts.
• Develop and implement effective communication and leadership methods
• Manage the operations with quality oriented to the satisfaction of the end users of our client to ensure the objective of Integral Solution at the first contact.
• Continuously develop staff skills and abilities.
• Prepare, analyse and interpret reports for the Site Director.
• Work cross-functionally with Workforce Management, Quality, coordinator and other departments to improve operational efficiencies and ensure quality objectives are consistently achieved
• Ensure open door policy and manage through hands-on involvement on the call centre floor
• Assist Site Director with operational strategic planning; perform other duties as assigned

Desired Skills and Experience:

• Successfully completed commercial or business studies
• 5+ years call centre leadership experience; with account management preferred.
• Advanced or native English Level (writing, reading, listening, and speaking)
• Customer Service Experience with multinationals or international accounts.
• Results-driven and comfortable working in a fast-paced environment; ability to effectively prioritize changing needs
• Ability to quickly resolve concerns and problems within program
• Numerical and analytical capacity.
• Ability to lead, guide and motivate team members to achieve desired results
• Advanced written and verbal communication skills
• Ability to interact and own relationship with clients and internal/external business stakeholders
• Results-driven, action-oriented, and self-motivated mindset
• Experience with call centre technology, including ACD, workforce management agent productivity tools, and quality management tools
• Familiar with COPC and other related call centre operation standards
• Proficient in Microsoft Office Suite and other business programs as required.
• Mastery of metric and KPI management 

The next step is to enter the application process by completing the role match questionnaire. This online questionnaire is designed to identify if you are a good match for the role and the company and also help predict a new hire's on-the-job performance and retainability. You will be required to use the link below, using a google chrome browser.

Creating your profile:

Please navigate to https://ai.pivotaltalent.co.za/Select?CID=20607 (we recommend using Chrome)

1. Registration and authentication:
2. Select ‘New registration’
3. Complete registration information. Your email and password can be used to log in and continue building your profile, if you do not complete it in one session. Remember to accept the terms and conditions. 
4. Select ‘Register a new account’

A few general guidelines for completing the assessment:

1. Follow the registration page and register as a new user.
2. There are no right/wrong answers. Do not see this as a test, just a way of assessing how you see things and approach problems. 
3. Read the instruction pages carefully, there are timed questions, if you go past them you cannot go back. You only have one chance to complete the assessment.
4. The 1st section is the most challenging and is also timed, take notes right from the start! Do not let this section discourage you.
5. Please find the time to put aside 45 min to complete the assessment (without any distractions).

Please note that selecting ‘next’ on the assessment saves the current progress.

Please ensure that you do this before logging out. (It is recommended not to log out during a section that is timed, as indicated by a counter at the top of the page). 

If you have any issues while completing the assessment, please send an email to info@pivotaltalent.co.za with a screenshot of your error message; in this way we can give your support requirements the attention it needs.

A company that is a global leader in contact centre solutions that maintains meticulously high standards for customer care and uses innovative system technologies is looking for a well-spoken and zestful Customer Service Representative to join their world-class team.

Responsibilities:

- Prioritise and process customer requests submitted by telephone, email, live chat, or instant message
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, transactions, comments, and complaints
- Ensure customer satisfaction and provide professional customer support
- Show, in each contact, active listening or reading, disposition, kindness, empathy, enthusiasm, patience, and added value
- Provide accurate, valid, and complete information by using the right methods and tools
- Comply with defined procedures and correct use of work tools
- Commitment to continuous improvement and compliance with the improvement actions agreed on with your superior
- Comply with security and confidentiality policies defined by the company and the client
- Any other function requested by your immediate supervisor or related to the job role

Experience:

- International customer service or call centre experience
- Customer service principles and practices knowledge
- Advanced or native English level
- Strong communication skills
- Problem analysis and problem-solving
- Basic knowledge of computer software and office systems
- Results oriented
- Excellent listening skills and an empathetic voice and manner
- Flexibility to work different shifts (including evenings, weekends, or holidays)
- Ability to pass a pre-employment assessment and background investigation
- Ability to thrive in a fast-paced environment and multitasking while keeping focus on the customer

A company that is a global leader in contact centre solutions, that maintains meticulously high standards for customer care and uses innovative systems technologies is looking for a well-spoken and dynamic Customer Service Supervisor to join their world-class team.

Responsibilities:

- Hiring, training, and preparing call centre representatives to respond to customer questions and complaints and troubleshoot problems with services or products
- Ensuring agents understand and comply with all call centre objectives, performance standards, and policies
- Answering agent questions regarding best practices or difficult calls
- Identifying operational issues and suggesting possible improvements
- Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary
- Preparing reports and analysing data to assist management as they determine call centre goals
- Working with other supervisors and management team members to support agents and maximise customer satisfactionSkills & Experience:

- High school diploma or equivalent, however further education, especially in management, is preferred
- 2 years’ call centre supervisory or leadership experience
- Proficiency with technology, especially computers, software applications, and phone systems
- Advanced English
- Exceptional verbal and written communication skills
- Ability to coach, train, and motivate employees and evaluate their performance
- Excellent problem solving, leadership, and customer service skills
- Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.

A dynamic Talent Acquisition firm is looking for an eager Candidate Consultant to join their growing team.

Requirements
- 1+ years’ experience in a recruitment agency environment
- Strong administrative skills
- Relevant qualification required
- A good understanding of the recruitment delivery process
- Placement Partner experience required
- Bulk recruitment experience preferred

If you have not heard from us within 14 days, please consider your application unsuccessful.

A global leader in contact centre solutions that maintains meticulously high standards for customer care is looking for a well-spoken and pragmatic Customer Service Operations Manager to join their world-class team.

The Operations Manager will be responsible to lead a team of customer service leaders and representatives to ensure team commitment, daily operations effectiveness, and the best-in-class customer service.

Key Responsibilities:

• Ensure compliance with the contents of the contracts of each of the line of businesses under its responsibility.
• Implement and act in accordance with the information security policies of customer contracts and business in general
• Direct, guide, control, teach, lead and motivate collaborators under their responsibility.
• Analyse and interpret the results, detect root causes of areas of opportunities and act even with precision until resolving incidents.
• Detect needs and/or areas of opportunity of each of the clients under their responsibility and implement strategies for continuous improvement.
• Manage and execute the human and material resources aimed at the business and customer objectives.
• Communicate, monitor and provide feedback to the direct reporting line with timely data and facts.
• Develop and implement effective communication and leadership methods
• Manage the operations with quality oriented to the satisfaction of the end users of our client to ensure the objective of Integral Solution at the first contact.
• Continuously develop staff skills and abilities.
• Prepare, analyse and interpret reports for the Site Director.
• Work cross-functionally with Workforce Management, Quality, coordinator and other departments to improve operational efficiencies and ensure quality objectives are consistently achieved
• Ensure open door policy and manage through hands-on involvement on the call centre floor
• Assist Site Director with operational strategic planning; perform other duties as assigned

Desired Skills and Experience:

• Successfully completed commercial or business studies
• 5+ years call centre leadership experience; with account management preferred.
• Advanced or native English Level (writing, reading, listening, and speaking)
• Customer Service Experience with multinationals or international accounts.
• Results-driven and comfortable working in a fast-paced environment; ability to effectively prioritize changing needs
• Ability to quickly resolve concerns and problems within program
• Numerical and analytical capacity.
• Ability to lead, guide and motivate team members to achieve desired results
• Advanced written and verbal communication skills
• Ability to interact and own relationship with clients and internal/external business stakeholders
• Results-driven, action-oriented, and self-motivated mindset
• Experience with call centre technology, including ACD, workforce management agent productivity tools, and quality management tools
• Familiar with COPC and other related call centre operation standards
• Proficient in Microsoft Office Suite and other business programs as required.
• Mastery of metric and KPI management 

The next step is to enter the application process by completing the role match questionnaire. This online questionnaire is designed to identify if you are a good match for the role and the company and also help predict a new hire's on-the-job performance and retainability. You will be required to use the link below, using a google chrome browser.

Creating your profile:

Please navigate to https://ai.pivotaltalent.co.za/Select?CID=20607 (we recommend using Chrome)

1. Registration and authentication:
2. Select ‘New registration’
3. Complete registration information. Your email and password can be used to log in and continue building your profile, if you do not complete it in one session. Remember to accept the terms and conditions. 
4. Select ‘Register a new account’

A few general guidelines for completing the assessment:

1. Follow the registration page and register as a new user.
2. There are no right/wrong answers. Do not see this as a test, just a way of assessing how you see things and approach problems. 
3. Read the instruction pages carefully, there are timed questions, if you go past them you cannot go back. You only have one chance to complete the assessment.
4. The 1st section is the most challenging and is also timed, take notes right from the start! Do not let this section discourage you.
5. Please find the time to put aside 45 min to complete the assessment (without any distractions).

Please note that selecting ‘next’ on the assessment saves the current progress.

Please ensure that you do this before logging out. (It is recommended not to log out during a section that is timed, as indicated by a counter at the top of the page). 

If you have any issues while completing the assessment, please send an email to info@pivotaltalent.co.za with a screenshot of your error message; in this way we can give your support requirements the attention it needs.

Our client in Rustenburg is recruiting for a Maintenance Manager 

• Matric certificate
• Certificate, degree or diploma or other appropriate credentials related to construction and facilities management
• Qualified and evidenced experience in construction, facilities management and maintenance

• A minimum of 3 years in facilities maintenance
• A minimum of 3 years of construction experience
• A minimum of 3 years of project management or similar related experience
• Management experience within a multi-national environment
• Previous experience working in the educational sector advantageous
• Knowledge of local South African laws and practices required
•  An understanding of, and insight into, the BCEA, LRA and OHS Acts, with the ability to apply the required principles

• Manage existing daily preventative and routine maintenance of building and appropriate plant
• Responsible for the ongoing improvement, and continued development, of our Strategic Facilities Maintenance Plan.
• Responsible for management of all construction on both campuses, and continued renovation of spaces according to
• our strategic plans.
• Liaise and collaborate with all role players internally and externally on maintenance, renovation and construction
• projects throughout the year, and over the winter
• Be accountable for capex and opex budgets defined for maintenance renovations and construction
• Liaise with the Director of Operations and the School Director on all maintenance renovations and construction
• projects
• Liaise with local / international architects, quantity surveyors and various consultants on construction and renovation
• projects.
• Be available and willing to work overtime when required
• Plan and supervise required maintenance, including the winter maintenance program

Temp to Perm Personal Assistant and Admin Coordinator, must be available to start immediately

• Matric

• Experience in project management following jobs from start to finish and ensuring documentation in order e.g. quotes, purchase orders, proof of completion, etc.
• Debtors experience on sending out statements and resolving queries on invoices
• Opening new accounts for customers
• Experience on Syspro would be an advantage
• Must be able to run Excel spreadsheets
• Experience in doing job costing for invoicing and creating sales orders
• Must be a fast learner

An exciting opportunity exist for an EE Executive Secretary in Braamfontein to work for a leading Property Management Company offering affordable and secure University student accommodation throughout South Africa.

Requirements

• Diploma in Office Administration/Secretarial
• Bachelor’s degree an advantage
• Office Administration Management or related qualification
• At least 3 years’ experience providing support at a high level
• Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite
• Knowledge of standard office administrative practices and procedures

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