Our client is looking for a vibrant, passionate and dedicated junior administrator to join their team. Requirements:
Monday - Friday (08h00 - 16h30)
Possession of a Matric Certificate
Fully computer literate with Microsoft Office Suite applications and/or an accounting software program
Previous customer care and/or extensive call centre experience
SAP experience will be an advantage
Fluent in Afrikaans and English
Duties will include:
Accurately logging of service calls (Praxedo and SAP) and ensure they are assigned to the correct service technician.
Project Manage and schedule technicians for equipment installations together with the sales team based on completed service requirements, payment/orders, stock availability and customer communication.
Become competent at quoting customers, checking spares availability and pricing to complete customer orders.
Invoice service technician’s job cards on SAP on completion.
Closing off job cards (Praxedo) with resolutions once the job is completed.
Source, investigate and provide service history on equipment for customer queries.
Be willing and able to assist with controlling technician’s spares stock (issues, returns, variances & stock counts)
Identify and process warranty and guarantee claim service calls and invoices.
Answer customer and field-based queries, including account queries by telephone and email.
Providing holiday and sickness cover for other office staff.
Carry out such administration tasks as may be required.
Compiling a job card register of completed jobs for reconciliation purposes.
Tracking spares orders relating to jobs with the spares department.
Filing of documents relating to the service department.
Assist with annual stock count.
Relieve switchboard when necessary and direct messages to correct departments.
Assist technicians with purchase of local spares.
Assist technicians with internal ordering of spares and internal transfers.
Assist with scheduling of technicians.
Assist with invoicing on SAP when necessary.
General relief of administration overflow where necessary.
Please ensure that you meet all the minimum requirements before applying;
No social media applications will be considered;
Social media comments and messages will not be attended to;
Only candidates meeting our client's minimum requirements, will be contacted for a screening interview;
If you do not receive feedback within 7 days, please consider your application unsuccessful