Frequently Asked Questions

• From the homepage, click on “Login”
• Select “Login as a job seeker”
• Click on “forgot your password” below the password field
• Fill in your email address and click “Jobseeker” to receive the reset link via email
• Click on the reset password link in the email
• Fill in the password and click submit
• You will now be able to log in with your new password

A Job Alert is a fast and easy way to be notified when an employer places a vacancy that you are looking for without you having to search for it.

Remember, you can create multiple job alerts.

There are two ways you can create Job Alerts:

1. Visit the Get Alerts page. You can find the link in the footer below Quick Links.

   Once you’re on this page, you can set up as many alerts as you like by filling in details like your email address, a name for the alert, keywords, region, industry, and sub-industry.

2. When you do a search, each job will have an alert button above the job advert where you can set up alerts matching that specific job.

   If you would like to edit the alert criteria, you can select the “Edit Search Criteria” button at the bottom of the pop-up and set up an alert that better suits your needs.

Once you’ve set up your alerts, you will receive an email to confirm each alert.

When you’ve confirmed your alerts, you will start receiving alert emails when your criteria match vacancies available on Job Mail.

Simply click on “Unsubscribe” in the alert email or log in to your job seeker account and deactivate the alert.

• Click on “Create a Free job seeker CV” in the top navigation bar of the Job Mail website.
• Click on “Build Your CV”.
• Before you start building your CV, we need to verify your email address. Enter your email address in both fields in the “Verify your Email” block.
• If you are an existing user, we’ll ask you to log in to your account.
• If you are a new user, you’ll be redirected to a page where you can fill in your details in order to complete your registration.
• Fill in your personal details. Remember, the fields with a * are required fields. You have to fill them in.
• Fill in your ideal job information.
• Fill in your latest employment information.
• Check that all your information is correct and that all the required fields have been filled in.
• Click register.
• Verify your registration by clicking on the link in the email sent to you.

If you don’t have a job seeker account registered with Job Mail:

• Click on “Create a Free Job Seeker CV” in the top navigation bar of the Job Mail website.
• Click “Upload your CV” and choose a file to upload.
• Click “continue” after your CV has been uploaded.
• Check that your email address is correct and continue.
• Check that your personal details have been filled in correctly and add information to the fields marked with a red border and a *.
• Fill in your ideal job information.
• Check/fill in your latest employment information.
• Check that all your information is correct and that all the required fields have been filled in.
• Click the register button.
• Verify your registration by clicking on the link in the email sent to you.

If you already have a job seeker account registered with Job Mail:

• Log in to your job seeker profile.
• Click on the “Upload CV” button on the dashboard.
• Choose where you would like to upload your CV from (Computer, Dropbox or Google Drive)
• Browse for the file by clicking “choose file”, then select the file and click submit.

A CV is the most basic document you will need when looking for a job, and most companies require a CV when you apply for vacancies. Other reasons for providing a CV include:

• It gives the potential employer a summary of your personal profile and details.
• It’s a summary of your qualifications and skills.
• It provides potential employers with your employment history.
• It includes contactable references.
• CVs also allow companies and recruiters to build a database of potential candidates they can contact when they are looking to fill vacancies.

• Job Mail can use your CV to extract important details like your employment history, location, and any other necessary information for a quick and easy registration. We then use this to build your job seeker profile. The CV upload registration option is the best choice for job seekers, but we have a non-CV upload option as well that can be almost as effective if filled in completely.
• The details Job Mail captures for your job seeker profile might not include all the details listed on your CV, such as skills, references, and some personal details. Therefore, we encourage job seekers to upload their CV documents as well.
• When you apply for a job on Job Mail, your CV and job seeker profile details get sent to the employer or recruiter. So, if your most updated CV document is loaded onto Job Mail, employers and recruiters will be able to find all your relevant information quickly and easily.
• Employers and recruiters are also able to search through the Job Mail database of CVs and download the CVs they are interested in. If you don’t upload your CV, chances are employers and recruiters might not reach out to you.

• Log in to your job seeker profile
• On the left-hand side under “My profile”, click on “Edit My CV And References”
• Under “Upload your CV”, you will see your document name and below it a checkbox to delete your uploaded CV.
• Check that box and click “Submit”.

Upon registration, you will receive a welcome email from the Job Mail team with a link you need to click on in order to verify your email address.

The email will read:
“Click here to verify your email address or copy and paste the full link below:”

Once you’ve clicked on it, you will get a “Successfully verified email address” message on your Job Mail dashboard.

• Employers and recruiters who have advertised the position you have applied for can see your CV.
• Paying employers and recruiters can use the Job Mail CV database to search for and view your CV.

• Log in to your job seeker profile on Job Mail
• Under “My Profile” you’ll see:
• Edit my Personal Profile
• Edit my Latest Employment
• Edit my Preferred Position
• Edit my Education
• Edit my Employment History
• Edit my CV and References
• Past Projects and Portfolios
• Click on each option and update your information where needed.
• Make sure you save each section you make changes to.

When employers/recruiters search for candidates to fill their vacancies, they want to view the most up-to-date information about each candidate. Reduces your chances of getting hired.

Benefits of keeping your job seeker profile on Job Mail up to date:

• When employers/recruiters search for candidates, you’ll appear in relevant searches based on your current job, the job you are looking for, skills, experience etc.
• You’ll increase your chances of getting contacted when all your details are 100% correct and up to date.
• It provides a better experience for the employers/recruiters.
• Having a professional and updated CV will impress employers/recruiters and make you stand out as a candidate.

When searching for jobs on Job Mail, the application process will differ slightly depending on your device.

• Desktop: In the job search section, you’ll be provided with various listings on the left-hand side and a detailed view of the jobs you’ve clicked on, on the right.

  In the detailed view on the right, you’ll see the “Apply Now” buttons in the top right-hand corner as well as at the bottom of the job details section.

• Mobile: When searching for jobs on your mobile phone, you’ll be presented with the various job listings and when you click on a listing, you’ll get to view the job details on a separate page.

  At the bottom of your mobile screen, you’ll see a big, red “Apply Now” button.

Upon clicking the “Apply Now” button, you’ll be asked to fill in your email address.

Please note the following:

• If you are an existing job seeker and you click the apply button without being logged in, you’ll be prompted to log in to your Job Mail account.
• If you are not an existing job seeker, you’ll be asked to provide your basic details as part of a “quick registration” in order to apply for the job.

Please send an email to freeads@jobmail.co.za with the following information:

• The link to the job on Job Mail.
• Your contact details.
• A detailed explanation of why you think this job or employer is a scam/scammer.

Our moderation team will investigate the vacancy and employer/recruiter and revert back to you.

• Log in to your Job Mail account.
• On the dashboard you’ll see how complete your profile is, followed by “Improve Profile” and “Disable CV” buttons. Click on “Disable CV”.
• You’ll be taken to a page where you’ll have to select whether you want to receive email alerts and if your CV should be enabled. Select “no” under “CV enabled”.
• Specify the reason for deactivating your CV.
• Save your changes.
• You’ll get an email where you’ll have to click on the link provided in order to complete the process of making your profile inactive. Upon clicking the link, you’ll be redirected to your Job Mail dashboard where you’ll get a success message. This means your profile was successfully deactivated and will not be available to employers or recruiters.
• To reactivate your profile and CV, click on “Enable CV” in your Job Mail dashboard.

You can send an email to our team of experts at jobmaster@jobmail.co.za.

Please explain your query or problem in detail so that we can resolve it as quickly as possible.

Yes, Job Mail does offer FREE job ads and basic features for Employers and Recruiters. For extra features, we have a variety of Premium options for you to choose from. A Job Mail consultant will guide you through each Premium option to find the one that fits your needs and requirements the best.

Our Premium accounts give you extra benefits such as priority listings, CV search, and filtering candidates, just to name a few.

Call 086 999 0222 or email online@jobmail.co.za to find out more.

All adverts placed on Job Mail go through a moderation and verification process. Once you have placed your advert, our moderation team typically takes 24 hours to moderate an advert, which means it might go live in 24 hours but can sometimes take longer.

Both free and premium job adverts stay on Job Mail for a maximum of 60 days. However, premium clients have the option to choose when they want their job advert to expire (within the 60 day period).

Both free and paying clients also have the option to repeat their adverts after they expire IF you are within the allowed repeat timeframe. (See “How often can I repeat my advert on Job Mail”)

• Log in to your Job Mail account
• In the left-hand menu, click on “My Job Ads”
• Click on “Current Vacancies”
• Below each advert, you’ll see a “Repeat” button that will be available IF you are within the allowed repeat timeframe. (See “How often can I repeat my advert on Job Mail”)

• Free advertisers can repeat their job adverts once a week for a maximum of three repeats
• Premium advertisers have different repeat options depending on the product they’ve signed up for*.
• Starter Package - can repeat every 72 hours
• Pro Package - can repeat every 48 hours
• Ultimate Package - can repeat every 24 hours

*Please take note that the above-mentioned information is subject to change as Job Mail deems necessary.

Please contact our customer care for more information on a premium package that suits your needs at online@jobmail.co.za

If you are NOT registered on Job Mail:

• On the Job Mail homepage, click on “Post A FREE Vacancy”
• Fill in your company details in order to register
• Fill in the vacancy details and place your advert

If you are a registered FREE client:

• Log in to your dashboard
• Click on “Place An Ad”
• Fill in the details of the advert and submit

If you are a Premium Client:

• Log in to your dashboard
• Click on “Place An Ad”
• Fill in the details of the advert and submit

• Free clients can place up to 100 ads per week on Job Mail.
• Premium clients can place an unlimited number of ads on Job Mail.

Employers and Recruiters need accounts in order for Job Mail to send you your relevant applications, communicate with you, to keep all your ads in one place, and for you to access and make changes as you see fit.

Different accounts also have different benefits. For example, free accounts will have basic features, whereas our premium accounts have additional features and benefits.

Free account signup:

• In Job Mail’s top navigation bar, click on “Create an Account” (for registration only) or “Post a FREE Vacancy” (for registration and ad placement).

Premium account signup:

You can pay with your credit card or via EFT. Chat to one of our consultants for assistance with payment. Email online@jobmail.co.za or call 086 999 0222.

Your email address is automatically verified when our moderation team accepts your registration.

Updating your Employer/Recruiter profile on Job Mail is a premium feature.

You need to log in to your account and then go to “My Profile” on the left-hand side and click on “Edit profile”. Make the changes and click save to accept the changes.

Job Mail offers different premium products to suit each employer/recruiter’s needs.

Visit our Premium Packages page to compare our products.

If you would like to sign up for one of our premium products, please call 086 999 0222 or email online@jobmail.co.za

• From the Job Mail homepage, click “Log in as a Company or Recruiter”
• Click on “forgot your password”, located above the login button
• Fill in the email address you registered with
• Click on “Employer”
• A link will be sent to your email address
• Click on the reset password link in the email

• Log in to your Employer/Recruiter account on Job Mail
• Do a CV search
• On the CV search results at the top, click “set up an alert”
• Fill in the alert name and submit
• You will receive new CVs matching your criteria via email

Premium clients will be able to access the contact details of the candidates who match their criteria. Free advertisers will not be able to do this. However, free advertisers can purchase credits in order to view those same contact details.

Job seekers who visit the Job Mail job search section and search for vacancies by industry, job title, region, etc. will find your vacancies on the results page if the information matches up.

Job seekers can also visit the “Companies hiring” section and find the jobs your company is offering.

Free Employers/Recruiters:

• Receive all applications directly to the email address selected on the account upon registration of the Free account
• Can't access the application on the dashboard when logging in

Premium Employers/Recruiters:

• Have the option of 1 to 3 users on the account (depending on the Premium Account type)
• Each advert posted can be allocated to the email address(es) of the user(s) listed on the account, depending on account type.
• Have the option to receive applications via your email inbox or view via the account

Employers/Recruiters looking for assistance can email online@jobmail.co.za or phone 086 999 0222. Our team of experts will gladly assist.

To access the Job Mail CV database, you’ll need to be a registered premium employer.

You can search through the Job Mail CV database by logging in to your Employer/Recruiter account and searching for CVs.

Start your CV search by clicking on “CV Search & Filtering” on the left-hand side panel on your dashboard.

You will see the number of credits on the left-hand side when you’re logged in to your dashboard. When your credits have been depleted, you will see “0 CV credits” and you’ll get a message on the dashboard to top up.

When searching for CVs on Job Mail, the search results page will give you the option to download the uploaded CV for each candidate that has their original CV uploaded.

On the CV search page, you’ll see the option “Click here for more search options”. Select an option under “Salary range” and click search.

• Job Mail sends communication to you as the advertiser about the status of your ad(s).
• When candidates apply for your vacancies, you’ll receive their applications via email.

Only premium clients are able to have a company logo on their Job Mail account.

If you are a premium account holder, please email your company logo to online@jobmail.co.za and our dedicated team of experts will upload it for you.

You can use parts of the info mentioned on your website, but we strongly suggested that you do not copy and paste the information from your website onto your Job Mail profile. Search Engines like Google don't like duplicated content on the web. Because of this, we would suggest coming up with a new version of the information for your Job Mail profile.

You can mention things like:

• Who you are
• What you do/your products or services
• What it’s like to work for your company
• Where your company or branch is situated and how many branches you have (if applicable)
• What “perks” your company offers
• Mission, vision or future plan for the company
• Company values
• Whether the company allows flexi-time or work from home options
• Etc.