Call Centre Jobs in Gauteng
There are a range of Call centre jobs in Gauteng. Depending on your skills and experience you will be eligible for different roles. Typical call centre jobs in Pretoria include Manager, Assistant Manager and Agent positions. HR and Trainers can also find employment at call centres. The call centre’s employees will depend on how the centre operates as well as its size. The centre’s core business will also affect the type of staff that are hired.
The Manager is responsible for overseeing the running of the call centre. A core responsibility of this role is ensuring that staff members complete their duties efficiently. The Manager is required to make decisions regarding the hiring of staff, business strategies and processes. In larger call centres, the Manager oversees a team of Assistant Managers and liaises with other skilled professionals. Managers need to have excellent leadership, communication and interpersonal skills. They need to have knowledge of financial planning as well as business management.
The Assistant Manager oversees a team of agents to make sure that they are meeting their targets. They are also responsible for carrying out performance reviews and training. They meet regularly with the Manager to provide feedback on the team. Another duty, which is associated with this position, is keeping the agents informed of changes in work processes or company policies. The Assistant Manager must be able to motivate their team. Excellent organizational and interpersonal skills are required for this position.
The core duty of a Call Centre Agent is to liaise with clients telephonically. Agents may be required to sell products, provide customer services, take orders or conduct research. Agents must be computer literate with data capturing capabilities. A professional telephonic manner is required for this position. The ability to work as part of a team is crucial.
Call centres have a range of employment opportunities available. The position that you apply for will depend on whether you are beginning your career or if you have relevant experience. New employees have less responsibilities than staff members who are in leadership positions.
Are you looking for Call centre jobs in Gauteng, then visit www.JobMail.co.za.
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